The free CRM tools featured here are all relatively easy to operate for first-time users and provide enough resources (support or self-help) to assist when and if issues arise.Īnd while the versions reviewed are all free, each CRM application offers different levels of upgrade plans to accommodate businesses with evolving needs. This means keeping things like the user experience fairly conventional so that anyone-even if they've only ever operated an email inbox-can get up to speed quickly. The best CRM apps don't try to reinvent the wheel-they just try to make it roll a little smoother. For more details on our process, read the full rundown of how we select apps to feature on the Zapier blog. We're never paid for placement in our articles from any app or for links to any site-we value the trust readers put in us to offer authentic evaluations of the categories and apps we review. We spend dozens of hours researching and testing apps, using each app as it's intended to be used and evaluating it against the criteria we set for the category. All of our best apps roundups are written by humans who've spent much of their careers using, testing, and writing about software.

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